I want to tell you about a farm in Ohio. This wasn't my first year. This was two years ago.
I've been knocking doors in solar for seven years. Fifteen years of leadership before that. Military, management, building teams. I've closed deals in four states, built a remote org that became the top dealer in its market, and written the book you're currently holding. And I still drove away from a working farm in Ohio with an 18-kilowatt hole in my day because I got comfortable.
The homeowner was an older gentleman. Big property, working farm, power bill that made your eyes water. Everything lined up. Good guy, easy conversation. We spent almost three hours together talking through it. The numbers made sense. The product was right for him. By hour two I was already doing the math in my head.
Then he said no.
Not 'let me think about it.' Not 'I need to run it by someone.' Just no.
I didn't handle it well. I stood there confused, probably said something I shouldn't have, and did the walk of shame back to my car.
It took me the drive to the next street to figure out what happened. I had assumed the deal was done. Somewhere in that second hour, when I stopped being curious about him and started being certain about the outcome, I skipped the steps. I never walked him through the actual decision. Never slowed down to explain what he was signing, what it meant for his property, what happened if something went wrong. I got comfortable. He
